The problem

Harbor's front desks closed at 6 pm, but patients searched and called at night. Voicemails piled up and many of those patients booked elsewhere by morning.

What we built

A booking agent on the website, SMS and phone that checks insurance, finds the right chair time and confirms the visit. Clinical questions go to the next morning's nurse queue.

The result

After-hours bookings more than tripled in the first quarter, and front-desk staff spend their mornings with patients in the room.