Measure an agent like a new hire

Teams love benchmark scores. Operations leaders want to know something simpler: is this thing pulling its weight?

Three numbers

We report the share of work the agent finished alone, the share it handed off with a good summary, and the share a person had to redo. The last number is the one to watch.

A weekly review

Like a new hire, an agent gets a short weekly review in its first month. We read twenty of its cases with the team and adjust the rules together.