What an agent should never do on its own

Before we write a single prompt, we write the list of things the agent will never do alone. Clients sign it like a contract.

Money, promises and deletions

Moving money above a limit, promising something the company hasn't promised before, and deleting anything. Those three cover most of the ways an agent can hurt a business.

Make the handoff cheap

A list only works if asking for approval is fast. Every handoff arrives with a summary, the evidence and a suggested action, so saying yes takes seconds.

Review the list monthly

As trust grows, items move off the list. That's a decision for the team, made with data, not a setting the agent changes itself.