Every client gets the same report at 8 a.m. on Monday. It fits on one screen, and nobody needs a login to read it.
Volume and share
How many cases arrived, how many the agent finished alone, how many it drafted for a person and how many it passed on untouched. The share it handles alone is the number most teams watch first.
Accuracy
A person reviews a random sample of finished cases every week. We report what they changed and why, so you can see whether mistakes cluster around one rule or one kind of customer.
Every hand-off
Each case the agent passed on is listed with the reason it stopped. This is where new rules come from: if the same reason shows up ten times, we write it down and the agent learns it.
Cost
Model calls, tools, hosting and review minutes, added up per finished task. If the cost moves, the report says why before the invoice does.
