Retail

Operations agent

Catching order exceptions before customers do

Stock-outs, address errors and split shipments used to surface as complaints. An agent now finds and fixes them before they ship.

Client

Mabel Goods

Industry

Retail

Service

Operations agent

Year

2025

11 h

of manual checks saved every day

–54%

"where is my order" tickets

The problem

Mabel's warehouse team checked orders by eye. Problems slipped through and turned into refunds and angry emails.

What we built

An agent that reviews every order before pick, validates addresses, checks stock across locations and splits or reroutes shipments within agreed rules.

The result

Order problems now get fixed in the warehouse, not in the inbox. Complaints about late or wrong orders halved in two months.

The problem

Mabel's warehouse team checked orders by eye. Problems slipped through and turned into refunds and angry emails.

What we built

An agent that reviews every order before pick, validates addresses, checks stock across locations and splits or reroutes shipments within agreed rules.

The result

Order problems now get fixed in the warehouse, not in the inbox. Complaints about late or wrong orders halved in two months.

“

It's the colleague who reads every order before it leaves the building.

Tom Okafor, Fulfilment Lead

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