Retail
Operations agent
Catching order exceptions before customers do
Stock-outs, address errors and split shipments used to surface as complaints. An agent now finds and fixes them before they ship.
Client
Mabel Goods
Industry
Retail
Service
Operations agent
Year
2025

11 h
of manual checks saved every day
–54%
"where is my order" tickets
“
It's the colleague who reads every order before it leaves the building.
Tom Okafor, Fulfilment Lead

